Refund policy
Return & Refund Policy
We offer a 30-day return policy. You have 30 days from the date of receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition as received — unworn, unused, with original tags and packaging. A receipt or proof of purchase is required.
How to Start a Return Contact us at admin@braininstore.com to initiate your return. Once accepted, we'll provide instructions on how to send your item back. Items returned without prior approval will not be accepted.
Damages & Issues Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items The following items cannot be returned:
- Custom or personalized products
- Personal care and hygiene products
- Items purchased on sale or gift cards
Exchanges To exchange an item, return the original and place a new order once the return is approved.
Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Note that your bank may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at admin@braininstore.com